Day 9 since my nbn went down, I will be very surprised if my complaint to the ombudsman actually does anything, exetel will simply blame NBN Co and from what I've read nbn is basically untouchable.
>Dear neet
>Thanks for your enquiry.
>We’ve got your TIO case and we’re on the case.
>Complaint reference number: 4#####.
>We will look into your complaint as soon as possible and will contact you shortly.
>Depending on the complexity and the information you have provided your case may take some time to resolve.

>Kind Regards,
>Meet
>Senior Level Resolutions Team
>exetel.com.au